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Returns & Exchanges

Return for Refund

10 Day Parts Return

  • OOW must be notified of return within 10 days after parts are received; parts must be received by OOW within 30 days of customer receipt of order. Items must be returned to OOW in the same condition as when received.
  • All returns must have a "Return Authorization" (RA) Number. Please call 440.285.3481 and ask for Sales to be assigned a RA Number.
  • Package your return in the same manner that it was shipped. OOW is not responsible for damage or loss to merchandise if improperly packaged/shipped. Always insure merchandise for the value which you paid. Write the RA Number prominently on the front of your package.
  • All returns are checked upon arrival at OOW. If it is determined that a part has been modified in any way, we cannot refund your purchase.
  • Purchases made with a credit card will be credited to your credit card including shipping and handling.
  • Purchases made with a check, money order or certified check will be reimbursed with a check issued from Ohio Ordnance Works, Inc.

Returns for Faulty Order

This would include OOW shipping the wrong item, wrong quantity, or damaged merchandise.

  • If any of the above occurs, call OOW and we will issue a "Call Tag."
  • Package your return in the same manner that it was shipped. OOW is not responsible for damage or loss to merchandise if improperly package/shipped. Always insure merchandise for the value which your paid.
  • Upon receipt OOW will inspect the merchandise and either confirm or deny the complaint based on our evaluation.
  • If the above is confirmed (wrong item, quantity, or damaged) OOW will reimburse merchandise plus shipping and handling.
  • Purchases made with a credit card will be credited to your card including shipping and handling.
  • Purchases made with a check, money order or certified check will be reimbursed with a check issued by Ohio Ordnance Works, Inc. including shipping and handling.

Exchanges

  • All exchanges must have a "Return Authorization" (RA) Number. Please call 440.285.3481 and ask for Sales to be issued an RA Number.
  • Package your exchange in the same manner that it was shipped. OOW is not responsible for damage or loss to merchandise if improperly package/shipped. Always insure merchandise for the value which your paid. Write the RA Number prominently on the front of your package.
  • The customer is responsible for the shipping charges to OOW as well as the return shipping charge.

Please visit http://www.ohioordnanceworks.com/our-services for Manufacture, Rebuild, Repair or Refurbish Services.